Frequently Asked Questions | FAQ

Frequently Asked Questions at VUE at Rocket City in Huntsville, Alabama

We know choosing an apartment is an important decision. At VUE at Rocket City Apartments, we want to provide you with some clear and easy answers about moving to and living in our apartments. Scroll through our FAQ page for more information about living with us. Want to see more? Follow our Facebook and Instagram pages. Don't hesitate to call us or send us a message if you'd like more information. We are always happy to be of service!

How do I schedule a tour of VUE at Rocket City Apartment Homes?

Scheduling a tour is easy. Simply call, email [email protected], or use the handy form on our website to let us know you'd like to see our community for yourself. We will be happy to schedule your tour!

Do you have rent specials available at VUE at Rocket Apartments?

We often have rent specials available. Check our website or contact us for the latest information regarding move-in specials. 

What apartment lease terms do you offer, and what are the requirements to rent an apartment?

We offer 3 to 13-month leases at VUE at Rocket City Apartments. Once your original lease expires, you may renew at the same month-length term, a new month-length term, or go month-to-month. We will run a credit check and background screening when you apply. You will also need to supply proof of income, a government-issued ID, and other information. 

Can I apply for an apartment online?

Yes! You can easily apply online. Just visit our floor plans to page to see our available homes, choose the apartment you like, the lease term that works best for you, and follow the steps to start your application. 

Do you do a credit check and background screening at VUE at Rocket City? Will you rent me an apartment if I have bad credit? 

We check your credit when you apply for an apartment. We do what is called a "soft pull." This should not affect your credit unless you have multiple soft pulls done in a short span of time. If you have a challenging credit history, we will be happy to speak with you about resources we have which may help you secure housing at our community. 

How long will it take for my application to get approved?

Once you have submitted all required materials, our approval process usually takes between 2 and 48 hours. 

What will you do to prepare my apartment before I move in?

We will thoroughly clean and inspect your apartment before you move in, address any maintenance issues, and provide a checklist for you to fill out and note any additional issues that are present upon your move-in. This checklist will be reviewed upon your move-out to ensure you are not charged for existing damages. 

Can I pay my rent online at VUE at Rocket City Apartments? Do you take debit cards, credit cards, or bank transfers? Can I pay cash?

You can pay your rent in several different ways at our apartments. Our online resident portal allows you to connect a bank account, credit card or debit card for automatic payments. After you set up your account, you can create a recurring payment. This will be drafted out of your account or from your card every month on a specific date, so you never have to worry about forgetting your payment! We are also happy to take your payment by credit card, debit card, or check in the office. We do not accept cash payments. Late fees will be added to any payment made after the 5th of the month. It is your responsibility to ensure your auto draft payment has cleared your financial institution. 

How do I set up my online portal?

When you move in, you'll receive a move-in packet with instructions about how to sign up for and log in to your resident portal. You may also receive an email from our team with instructions about setting up your portal. Your email address and provided Tcode will be used to set up and access your resident portal. 

Do your apartments have on-site maintenance?

Yes! We proudly provide on-site maintenance, and we also provide 24-hour emergency maintenance services. 

Do I have to be home for maintenance to come into my apartment for repairs?

No, you do not have to be present if you have given us permission to enter while you are not home. 

Something in my apartment is broken and needs fixing. How do I get help?

If there is something in your apartment that needs fixing, we will be glad to have our maintenance team repair it. All you have to do is notify us by requesting maintenance service through your resident portal or by calling or dropping by the office. 

What if something in my apartment breaks after hours? If it's an emergency will someone come and fix it?

Yes! We offer 24-hour emergency maintenance service. If you experience a maintenance emergency after the close of business, do not place a request through your maintenance portal. Call (256) 830-4878 and you will be given the option to choose emergency maintenance from our after hours phone service. 

What do I do if I get locked out of my apartment?

If you are locked out, we will be glad to let you into your apartment free of charge during business hours. If you have to call the emergency maintenance line, there will be a fee for the lockout service. If you lose your keys, they can be replaced, but you will have to pay the fee specified in the leasing agreement.

Do I have to have renters insurance at VUE at Rocket City Apartments? 

Renters insurance is mandatory at our community. You will need to have at least $100,000 dollars in liability coverage for your apartment. If you have not purchased a policy, we will be happy to assist you in purchasing coverage through our preferred provider ePremium. 

How do I set up cable and internet and who do I use for service?

Our community is serviced by Xfinity/Comcast and AT&T U-Verse for cable and internet. You will find we cable and internet ready; all you need to do is contact our service provider to activate your account.

How soon do I need to provide notice before my lease ends if I plan to move?

We require 60 days written notice to vacate your lease at VUE at Rocket City Apartments. We do not accept verbal notices, and failure to provide written notice 60 days in advance will result in you being responsible for any rent, late fees, or other related costs until the unit is rented. We have 60-day notice forms available in the office for your convenience.

How do I renew my lease?

We will send you a reminder 90 days before the end of your lease to offer a renewal. You will also see a reminder on your resident portal that your lease is due to renew soon. You may call or drop by the office to discuss renewing your lease anytime during regular business hours. 

Can I break my lease if I want to move before my lease is over?

Yes, you can break your lease. Breaking your lease will result in the fee amount specified in your leasing agreement. Early notice is not required when you are breaking your lease, but you must pay the fee and turn in your keys on the day you vacate your home. 

How do I set up my utilities? 

You simply need to contact Huntsville Utilities and supply your information to set up your electric account. We can include electricity for a flat rate of $85 plus any overages. We also set up water and sewer for you and you and it will be billed separately. 

Which utilities or services are covered in my rent?

Trash and general pest control are included in your rent.

Can I sublet my apartment or list it on Airbnb?

No, we do not allow subletting or Airbnb rentals at our community.

Do your apartments have a parking lot and guest parking available?

Yes, we have on-site parking for our community. Our parking is first come-first, first-serve. 

Are your apartments pet-friendly? How many and what kind of pets can I have? Do I have to pay pet fees or pet rent?

We are a pet-friendly community, and we love the happiness pets bring to VUE at Rocket City Apartments! We proudly feature several pet-friendly amenities and allow 2 pets per apartment home. We welcome cats and dogs along with fish, reptiles, and other small animals that stay in their own enclosures. Breed restrictions apply and fees and pet rent are applicable per each pet. For more information regarding our pet policy, please visit our pet-friendly apartments page.

What appliances come with my apartment?

Our apartments feature a full appliance package including a refrigerator and stove/oven.

Do you offer furnished apartments?

We are happy to offer furnished apartments with our partnership through CORT furnishings! We can supply everything you need, including linens and kitchen utensils. Please contact us for information about setting up your furnished apartment. 

How do I refer a friend and do I get any kind of reward for a referral?

We occasionally offer a resident referral special. When a special is active and a friend of yours signs their lease and moves in from your referral, you will receive a cash reward. When we have an active referral special, you'll find a rewards tab on your resident portal home page. Simply click on the tab to see how to earn your reward!

How close is the nearest bus stop, and can I get an uber, taxi or lyft at my apartment?

Our apartments are .1 miles from the nearest bus stop, and rideshare services such as uber, lyft, and taxis are available. 

What school district is VUE at Rocket City located in?

We are located in the Huntsville City School District. Please see our schools and medical page for more information on the schools we are zoned for as well as nearby medical facilities. 

I need directions. How do I get to VUE at Rocket City Apartments?

From I-65N
From I-65 N use the two right lanes to take exit 340 to merge onto I-565 E toward Huntsville (14.1 mi). Use the right 2 lanes to take exit 14 for Research Park Blvd
(1.0 mi) Merge onto AL-255 N/Research Park Blvd NW (0.5 mi). Take the Old Madison Pike exit (0.2 mi) Drive to Madison Pike, VUE at Rocket City will be on your right.

From US-431 
Stay on 431 to Madison Pike in Huntsville. Take exit 15 from I-565 W (44.7 mi). Turn left onto US-431 S. Continue straight onto US-231/US-431/Memorial Pkwy NW (3.9 mi) Take the exit toward I-565 W/Airport (348 ft) Merge onto N Memorial Pkwy (0.2 mi) Keep right at the fork, follow signs for I-565 Wand merge onto I-565 W (2.8 mi) Use the right 2 lanes to take exit 15 for Bob Wallace Ave (0.5 mi) Turn right onto Madison Pike (signs for Old Madison Pike) Destination will be on the left.

Can I paint my apartment at VUE at Rocket City Apartments?

Yes! You can paint your apartment. However, you will be required to repaint the apartment upon move-out.